Shipping policy

Pre-orders and processing
All Genuine products are made to order. Orders ship 1 to 3 months after purchase. You’ll receive an email with tracking as soon as your order ships. If anything is delayed past this window, we’ll email you an updated date, and you can choose to keep your order or cancel it for a full refund.

Shipping methods and costs
We currently ship within the United States only.

• Standard: $6, free on orders of $120 or more. Usually arrives 3 to 7 business days after shipping.
  

Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Order tracking
Once your order ships, we’ll email you a tracking number and link. Tracking information may take a day or two to update.

Address accuracy
Please check your shipping address at checkout. We aren’t responsible for orders delivered to an incorrectly entered address. If you notice a mistake, contact us as soon as possible and we’ll try to correct it before your order ships.

Lost, damaged, or delayed packages
If your tracking hasn’t updated for 10 or more business days, or the carrier confirms your package is lost, contact us and we’ll send a replacement or issue a refund. Once tracking shows your order as delivered, we’re no longer responsible for it, but we’re happy to help you file a claim with the carrier. If your order arrives damaged, see our Refund Policy.

Order changes and cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to make changes before your order goes into production, but once it ships we can’t modify it. Refunds for cancelled or delayed orders are processed promptly to your original payment method.

Questions?
Contact us at support.genuine@gmail.com.